PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Terms of website use
Other applicable terms
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Information about us
finewinesdirectuk.com is a site operated by (“We”). We are registered in England and Wales under company number and have our registered office at Fine Wines Direct UK, 242 Penarth Road, Cardiff, CF11 8TU. This is also our main trading.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted temporarily. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Your account and password
If you choose, or you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org
Intellectual property rights
We are the owner or the licensee of all intellectual property rights on our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use our site; or
- use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site on any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of the content on our site other than that set out above, please contact email@example.com
Third-party links and resources on our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
To contact us, please email firstname.lastname@example.org
Wine Club Terms and Conditions of Supply
Direct debits will be taken on the 28th of each month. Direct debits set up close to this date may not be processed until the following cycle.
For monthly plans, it will be the full value of the case plus any delivery charge if applicable. For bi-monthly and quarterly plans, these costs will be divisible by 2 or 3, respectively (see chart A in the footer).
We can deliver anywhere within Wales, England and Lowland Scotland. We are currently unable to provide subscriptions to those living in the Scottish Highlands.
Delivery is free on our Gold and Platinum subscription to mainland UK (excluding Scottish Highlands). A delivery charge of £8.99 is applied to our Silver plan (see chart A in the footer).
We will not sell wine to anyone who is not 18 years old or over. By subscribing to our wine club, you confirm that you are at least 18 years old.
If you are buying a wine subscription as a gift – the recipient must also be over 18 years old.
If our couriers are in any doubt about the age of the recipient on delivery, they will request a form of ID. If the person receiving the wine is unable to produce the appropriate ID, unfortunately, our couriers will be unable to leave the wine.
Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient’s responsibility.
If some or all of the bottles of wine in a case are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.
You must notify us of all wines, which are due to be returned for any of the reasons stated in this clause within 14 days from delivery of the wine. You can call us on 02920 787500, notify us by email at email@example.com
How our wine/spirit plans work
Wine Club mixed cases will be dispatched in the first week of the month once the balance is settled on your selected plan.
If you are receiving a monthly case, this will be the first week of the month following your first direct debit. Bi-monthly plans will be the first week of the month following your second direct debit payment, quarterly plans the first week following your third direct debit.
Pausing or Cancelling a wine subscription
You can pause or cancel your subscription at any time. If you choose to pause your subscription, any debit on your account will be held, awaiting your return to the subscription.
If you choose to cancel your subscription, we will refund any money held in debit.
Queries or Complaints
Should you have a query regarding delivery or faulty wines, please telephone on 02920 787500, or by email at firstname.lastname@example.org
Goods must be examined, and breakages, shortages and miss-picks notified within 14 days of delivery at the latest. Contact us by phone on 02920 787500, or by email at email@example.com
|England, Wales, Lowland Scotland|
|Silver (£8.99 Delivery charge)||108.99||54.49||36.33|
|Gold (Free Delivery)||150||75||50|
|Platinum (Free Delivery)||200||100||66.66|
Thank you for visiting our site.
Updated 6th April 2021